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Customer Service

Here at Silverbac Athletic Gear your business and satisfaction is important to us. If you have any questions regarding your purchase or need assistance concerning the web store please contact us via: Phone at
678-438-0728 or e-mail us at info@silverbac.com. Our Customer Service Web Store Assistance is available 8:00am–5:00 pm, EST, Monday through Friday. Customer Service is not available on Major Holidays.

How to Order

You can purchase online from our safe and secure website with a major Credit Card or Electronic Check. We ensure security on all of our credit card transactions.

Method of Payment

We accept Master Card, Visa, American Express, Discover, Check Cards (we accept Credit Cards with Visa or Mastercard logo) and PayPal. We do not accept COD, Money Orders or Cash.

All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. So that your order is shipped without delay, please make certain the billing information you have given us exactly matches your credit card issuing bank records. Verification and order processing normally takes one business day. Please note we accept credit cards that have been issued and have a billing address within the United States and Canada only.

Return Policy & Exchanges

Silverbac Athletic Gear would like to thank you for shopping with us at the Web Store! If you are not completely satisfied with your purchase, please contact customer service as soon as possible.

If you request an exchange of an unworn/undamaged item, the customer will incur new shipping cost. Please note that the original cost of shipping is non-refundable. Exchanges are subject to availability. The item(s) you have request may be sold out or no longer available. Some of our items are limited. All exchanges must be reported within 7 business days upon receiving the item(s). There will be a 20% restocking fee on returned items.

Please fill out the Exchange/Return form, enclose it and the item(s) you are returning, prepaid to:

Silverbac Athletic Gear
4035 Rotterdam Pass
Hampton, Georgia 30228

Your account will be credited within 7 business days of receipt. Shipping and handling charges are not refundable. The Exchange/Return form must be included with your exchange or return, in order for credit to be applied. If the item you are returning is damaged please follow the above. Damaged items being returned will have shipping and handling charges credited to your account.

Web Store Sale Items

All Sales Items are Final Sale. No Exchanges and/or Returns will be accepted for these items.

Order Changes/Cancellations

To make changes to an order that has been submitted to our web store, please call customer service at 678-438-0728. There is a good possibility that by the time you call with a change or cancellation, your package could already be on its way to you. Please include you order number and specific details regarding your modification.

Sales Tax

Sales Tax is only applicable to orders being shipped within the State of Georgia.

Shipping and Handling

The shipping and handling charges are for standard (5-7 business days) delivery. These charges are calculated for the order total. Alaska, Hawaii, and U.S. territories, add $10.00. Most standard orders are processed within 24 hours. We are sorry, we cannot offer Express Delivery to Alaska, Hawaii, and U.S. territories at this time.

US Ground Standard Delivery

Order usually arrives within 7-10 business days (for in stock items.) Contact customer service for special orders.

Shipping

All Silverbac Athletic Gear orders are shipped by UPS. Due to UPS policy, we are not able to ship to P.O. Boxes or APO/ FPO address. Your shipping price is determined and calculated real-time from UPS server. All orders are subject to verification.

Privacy Policy

Silverbac Athletic Gear assures visitors to this website that no personal information that you have submitted to us will ever be sold, rented or used by a third party. Your personal information will strictly be used to process your order.Silverbac Athletic Gear uses the latest encryption technology and a secure web server to ensure all transactions and information exchanged are completely safe and confidential.

 


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